Refund Policy

1. How our billing works

BroCode VIP sells prepaid API access in monthly plans. Every order is manually confirmed by our team before your VIP key is issued and emailed to you — no key is ever delivered automatically.

2. Eligibility for refunds

Refund requests are reviewed case by case. You are generally eligible when:

• Your key was never issued, or was issued but never used (zero token consumption).
• The service was materially unavailable to you for an extended period and we could not resolve it.
• You were charged twice for the same order by mistake.

3. Non-refundable cases

• Token quota already consumed on your key.
• Change of mind after the key has been issued and used.
• Violations of our Terms of Service leading to suspension.

4. How to request a refund

Open a support ticket from your dashboard, or message us on live chat / the contact page, with your order email and reason. We aim to respond within 24–48 hours.

5. Refund method & timing

Approved refunds go back to the original payment method — Cashfree refunds typically arrive in 5–7 business days; crypto refunds are sent to a wallet address you provide, net of network fees.